Customer Satisfaction Policy

1. Leaders and team members will aggressively seek to close any gap between what our customers expect and what they experience.
2. Every team member is empowered and encouraged to proactively solicit customer needs and expectations.
3. Every team member is empowered and encouraged to continuously confirm that we have understood customer expectations.
4. Every team member is responsible for developing, packaging, delivering and supporting our products to meet customer expectations.
5. After delivery to customers, team members will measure the degree to which our customers’ product and outcome expectations are achieved.
6. Team members will never blame the user when he or she cannot make a product or process work.