Our Commitment to our Customers
Customer Satisfaction Policy
- Leaders and team members will aggressively seek to close any gap between what our customers expect and what they experience.
- Every team member is empowered and encouraged to proactively solicit customer needs and expectations.
- Every team member is empowered and encouraged to continuously confirm that we have understood customer expectations.
- Every team member is responsible for developing, packaging, delivering and supporting our products to meet customer expectations.
- After delivery to customers, team members will measure the degree to which our customers’ product and outcome expectations are achieved.
- Team members will never blame the user when he or she cannot make a product or process work.